Boop Privacy policy

1. General

This data protection statement applies to the website located at the address https://boop-app.pet and/or mobile applications called Boop available for iOS and Android devices (each known as the “Site”). This Site is operated by Boopapp, UAB (company number 305799109) whose registered office is at Girulių st. 10-201, LT-12112 Vilnius, Republic of Lithuania, ("we" "our" "Boop''). More details about how to get in contact with us can be found at the end of this data protection statement under no. 12.

We take your privacy extremely seriously. We will not sell or lease your personal data. All data will be collected, stored and processed by us in accordance with the European Union General Data Protection Regulation No. 2016/679, other statutory regulations and not passed on to any third party unless we are under a statutory obligation to do so, or unless necessary for the provision of our services, or unless you have expressly agreed to the passing on of your data.

The services offered by us via Site can function only if we collect, store, transfer, delete and/or otherwise use ("Process" or "Processing") specific data relating to you. Personal data means all information relating to an identified or identifiable natural person ("Data") such as your name, date of birth, address or email address. This data protection statement describes which of your Data we collect and for what purposes we Process it when you use the services offered by us on the Site. This data protection statement also contains important information on the protection of your Data, especially the statutory rights you have in connection with it.

Certain services on our Site are offered by third-party suppliers. When you use these services, the data protection regulations of the third-party suppliers will then apply in addition to this data protection statement. Prior to your use of such services, the third-party suppliers may require you to provide permission under data protection law.

This data protection statement supplements the general terms and conditions ("Terms") that form the basis of your contract with Boop for the usage of the Site ("Usage Contract"). In the event of discrepancy between the Terms and this data protection statement, the provisions of the latter shall apply.

2. Which of your data do we Process?

2.1. Connection to Site

When you connect to the Site, we Process the following data (logfiles), even if you are not logged in to the Site as a user:

• the IP address of your device;
• the country you are connecting from;
• the browser used by your device;
• the content and URLs you connect to;
• the date and time of your connections.

In the event of access via mobile devices, the following logfiles are also captured as part of your use of the Site:

• model and manufacturer of your mobile device;
• the operating system used by your mobile device (iOS, Android).

Without your express permission we will not use the personal data specified in this section, especially the IP address, unless such use is necessary (i) for the provision of our services and/or (ii) for security purposes, especially the prevention of cyber attacks such as data scraps and denial of service attacks and for preventing impermissible multiple applications.

2.2. Registration as member

In order to use our Site, and especially to undertake commercial transactions via the Site, to use the electronic payment system or to leave reviews and communicate with other users, you need a Boop account. For this purpose, you must register as a user on the Site. To register as a user, you will be asked to enter the following details on our Site:

• display name;
• email address;
• password;
• your country;
• your preferred language.

Your display name will be visible to all visitors to the Site.

2.3. Completion of your profile

After registering, you can add optional information to your profile. Profile details:

• profile photo;
• description;
• activities you can perform;
• meeting location.

All these details are visible to other visitors to the Site.

2.4. Use of Site for transactions

We will store and Process Data on your transactions on the Site (e.g. care option, introduction message sent to a seller, price, date and time of transaction and meeting, etc.). You can see this Data in the transaction overview of your account.

If you sell services on our Site, we collect additional Data that you create when you offer the activities and care for sale, particularly photos and video as well as text and other descriptions, location, etc. This Data will be visible only to visitors to the Site.

2.5. Use of the Stripe electronic payment system

(a) Setting up your e-wallet

When you pay a seller by credit card or if you accept payment from a buyer, or if you use other services on the Site for which a charge is made, the transaction in question will be processed via our electronic payment system, Stripe (see our GTC). To use Stripe, you will need to set up an e-wallet on the Site (referred to on the Site as a "wallet") and provide us with the following information, which we will transfer to Stripe:

• First name
• Last name
• Date of birth
• Home address
• Postal code
• City
• Country of residence
• Full name
• IBAN
• Invoice address
• Telephone number
• Email address

Also, we will require images, which we will transfer to Stripe:

• Identity card, driver's licence or passport
• Mobile phone, internet, water or electricity bill

(b) Payment via Stripe

If you use the Stripe electronic payment system, Stripe will collect the payment information required according to the payment method selected (e.g. credit card). Payment will then be implemented via Stripe and the payment service provider you have selected. To this extent, the data protection regulations of Stripe and the relevant payment service provider will apply. For more information on payment procedure and payment service providers, see no. 12 of our GTC. If you use a credit card as your payment method, Boop will see only the last four digits of your card number. This information will be used by us solely for the purpose of confirming payment and preventing fraud.

2.6. Communication, comments and reviews

When you use our services, we also collect the following Data:

• News that you share with other members via the Site;
• Reviews;
• Your communication with other users.

For technical reasons, this content generated by you will remain online after the end of your user agreement. Nonetheless your name will not be visible and there will be a note stating that the content comes from a member who is no longer active (see our Terms and Conditions).

2.7. Location data when you use the Site

Prior to the use of location-specific content and services within the Site, you will be asked by the Site for authorisation to Process your location data. If you give your permission, Boop will use your mobile device or web browser to determine the location of your mobile device or computer from various sources (GSM radio cells, GPS location, WLAN etc.). Location data are only ever approximate. Please note that, if you do not provide permission for the collection of your location data, the Site services for which the assessment of your location is necessary ("Location Services") cannot be used. If you wish to revoke your permission, you can at any time prevent your location data being collected in the future by adjusting the settings in your mobile device or web browser. If you do so, you may no longer be able to use the Location Services. Boop will process the location data collected via your mobile device or web browser to offer you people to meet in your location. We will not store your location data long term. We will keep it only for as long as and insofar as we need it to offer you location-related services. You can always mark your Meeting location manually without the location services.

3. Purposes for which we Process your Data

Insofar as not already specified under 2, we will Process your Data for the following purposes.

3.1. Provision of our services

We will Process your Data for the purposes of performing the usage agreement, for providing the services used by you on our Site

• and for facilitating your buying and selling of services
• for facilitating the electronic processing of payments for activities bought and sold on the Site
• for verifying your identity and details
• for facilitating communication with other members
• for sending you messages necessary for the provision of our services
• for providing an overview of your transactions on the Site (transaction history)
• to show you offers from other members that might interest you (e.g. offers specific to your age, gender, transaction history, etc)
• to show you offers in your location, which could help you to trade locally or meet other members local to you (location-related services)
• to be able to offer our services free of technical errors and to be able to recognise and resolve any errors.

3.2. Legal rights, improvement of our Site, prevention and detection of inadmissible activity, system security

We will also process your Data to protect the following legitimate interests of Boop and/or any third parties:

• Resolution of disputes, enforcing our Terms and conditions and the enforcement, exercise and upholding of our rights
• Analysis and evaluation of usage of our Site for the purposes of continual improvement of our products and services
• Prevention, detection and prosecution of unlawful activity, especially fraud
• Detection, prevention and block of prohibited services and issue warnings, suspension, block or termination of your access to the Site
• Guaranteeing the security of the Site, the protection of the Data we hold and the detection of cyber attacks and other threats to the integrity of the Site
• Compliance with applicable tax obligations

3.3. Email newsletter and other marketing emails

You can register for our newsletter and for other marketing emails (""Marketing Emails""). When you register, we will ask you for your permission to Process your email address for the purposes of sending you Marketing Emails containing the latest information on our products and services, especially with regard to offers available on the Site, special offers and marketing campaigns. You will receive Marketing Emails only if you have given permission. Your permission also includes your agreement that we may personalise the content of Marketing Emails in accordance with your needs and interests on the basis of any information you have provided to Boop. Your permission for the sending of Marketing Emails can be withdrawn by you at any time with future effect. In your Boop account, you can adjust your settings to block the sending of any further Marketing Emails. Alternatively you can click ""Unsubscribe"" at the end of the Marketing Email. Withdrawal of permission will not affect the lawfulness of Processing carried out prior to withdrawal of permission.

Accepting Email communication about Site's activities like receiving new messages and booking request also allows Boop to send a limited amount of Marketing Emails, but you can always unsubscribe of them from the received email.

3.4. Account verification for security purposes

To ensure safety and security on the Site we ask service providers to verify their identity through Stripe (see General terms and conditions).

3.5. Pet insurance policy issuing purposes

Boop will ask you to provide additional information about you and your pet to issue pet insurance policy, if it is available in your country. Before we do that, you will have to fill this information in the insurance policy form and accept to proceed. Following information will be sent to third party insurance company for them to check your data and provide you with pet insurance policy, in case of success. Additional Data, which we usually don't collect, will be send to the insurance company:

• SNN (personal identity code)
• Mobile phone number
• Pet's chip number

3.6. Veterinary plans policy issuing purposes

Boop will ask you to provide additional information about you and your pet to issue pet veterinary plan policy. Before we do that, you will have to fill this information in the veterinary plan policy form and accept to proceed. Following information will be sent to third party veterinary clinics for them to check your data and provide you with pet insurance policy, in case of success. Additional Data, which we usually don’t collect, will be send to the insurance company:

• SNN (personal identity code)
• Mobile phone number

4. Online security

Access to your account is protected by a password set by you. Do not disclose your password to anyone. Once you have finished using Boop, remember to log off by using the log-off button, especially if you're using a public computer. Please note that the transfer of data via the Internet (e.g. via email) is not always totally secure and the prevention of access by third parties cannot be guaranteed. We will take all technical and administrative security measures required to protect your Data from unauthorised loss and access as well as from unauthorised amendment, disclosure or deletion. Access to your Data is limited to those persons who require it for the purposes described in this data protection statement. Such persons are bound by the applicable data protection laws.

5. Contract processing

Boop may appoint external service providers to provide specific services. These service providers will undertake data processing procedures on our behalf and at our instruction (contract processors). Boop will select contract processors carefully and in accordance with applicable data protection laws. It will also ensure that Processing is carried out in accordance with the provisions of any written contract and with statutory data processing regulations. The procedures carried out on our behalf include:

• the provision of the technical infrastructure for the Site and the provision of server space
• online and usage analysis
• account verification
• customer service and enquiry processing
• payment processing and escrow
• trust in and security of the Site (e.g. prevention of fraud and harassment)
• pet insurance policy issuing
• pet veterinary plan policy issuing.

The contract processors appointed by us may under certain circumstances be granted access to your personal Data but solely for the purpose of the data processing requested. Contract processors are also contractually required to ensure that the level of their data protection is at least equivalent to that provided by us. All Data processed on our behalf remains under our control. We continually monitor compliance with our instructions, with guaranteed levels of data security and with contractual agreements formed with the data processor. Some of these service providers may be in countries outside the EU/EEA whose data protection levels are viewed within the EU/EEA as inadequate. We have nonetheless formed appropriate agreements with these service providers (or there are other guarantees in place) that ensure that all necessary measures will be taken to protect your data in accordance with the applicable requirements. If you have any questions about our service providers, please contact our Service help centre. If our question is not answered there, please contact us via email at info@boop-app.pet. As a minimum, we will always supply on request any additional information on the guarantees we have put in place (or where applicable a copy of this information via email).

6. Capture of public content by external search engines

Your name and surname, profile photo, descriptions, service details in your profile (see 2.2. and 2.3 above) will be freely available online and thus included in external search engine results. We therefore advise you not to publish any addresses, mobile numbers, email addresses or other contact data or sensitive or private information.

7. Disclosure of your Data to third parties

Boop will share your Data with other entities in the Boop group. Boop is statutorily obliged to provide personal and/or usage Data to investigative, criminal prosecution or supervisory authorities if and insofar as required for the avoidance of risk to the public and for the prosecution of criminal acts. Boop may share your Data with third parties when transferring rights and obligations pertaining to the contractual relationship between you and Boop to such third parties in accordance with the General terms and conditions, in particular in the case of the transfer of a sector of activity, a merger through the foundation of a new company, a merger through absorption, de-merger or any change in control affecting Boop. Prior to such an event Boop will inform you separately about the details of sharing your Data and will obtain your consent where legally necessary. In all other cases your Data will be passed on to third parties only where you have granted permission or have yourself given third parties access to your Data (not including third parties that we have commissioned as contract processors, see 5 above).

8. Use of cookies

8.1. Required cookies

Cookies are small text files that our Site wants to place on your computer or other online devices such as tablets or smartphones. Provided your browser settings accept cookies, your browser adds the text in the form of a small file. Unless stated otherwise elsewhere in this data protection statement, the cookies we use are necessary for the functionality and performance of our Site. This includes cookies that enable you to register for the protected areas of our Site, to buy a meeting or to use the electronic payment system. Most cookies are deleted from your device after the end of your browser session (session cookies). The information saved in the required cookies will be used by us solely to provide the services and functions requested.

8.2. Managing your cookie settings

You can configure your browser to decline some or all cookies or to ask for your permission before accepting them. If however you decline cookies, some of our services may have restricted functionality. For information on how to adjust or change your browser settings, visit www.aboutcookies.org or www.allaboutcookies.org. If you use multiple devices to access our Site (e.g. smartphone, tablet, computer etc.) you must ensure that each browser is adapted to each device in accordance with your cookie preferences.

9. To retain temporarily your deleted account

If you decide to delete your account, we will make reasonable efforts to make sure it is no longer viewable on the Platform. For up to 30 days it is still possible to restore your account if it was accidentally or wrongfully deactivated or in case you change your mind and wish to return to the Platform and take action in case someone else would gain access to your account and delete it without your knowledge. The legal basis for such storage of your data is the legitimacy of Boop and our members to restore your account when necessary (Art. 6 (1) (f) of the GDPR). Personal data are kept for this purpose for 30 days from the date of deletion of your Boop account.

10. Your statutory rights regarding your personal data

10.1. What rights do you have?

Subject to exceptions and limitations established by the GDPR, you have the right at any time to:

• Be informed of the data we collect and use and to request access or demand a copy of the data concerned (right of access).
• Demand the correction of inaccurate data and, subject to the nature of the collection and use, the completion of incomplete data (right to rectification).
• Where permitted by law, demand the deletion of your data (right to erasure).
• Where permitted by law, demand restriction of the collection and use of your data (right to restrict processing).
• Where permitted by law, receive the data you have provided in a structured, current, and machine-readable form and to transfer this data to another data controller or, where technically feasible, to have it transferred by Boop (right to data portability).
• Object to the collection and use of data where the collection and use is based on a task carried out in the public interest or in the exercise of official authority vested (Art. 6 (1)(e) of GDPR) or legitimate interest (Art. 6 (1)(f) of GDPR), including profiling, based on the same grounds as explained above (right to object). You also have the right to at any time object to the collection of your personal data for direct marketing purposes.
• Withdraw at any time any consent you have provided to us. Such withdrawal will not affect the lawfulness of the collection and use carried out prior to withdrawal and based on your consent.
• Not to receive discriminatory treatment while exercising your rights.

To exercise any of the rights specified in this section, you can contact Boop and submit your request using the contact details (12 below). Regardless of any other legal remedy, you also have the right at any time to submit a complaint to the supervisory authorities.

10.2. How will we verify your request?

Your request must provide sufficient information that allows us to reasonably verify you are the person or an authorized representative of a person whose personal data we have collected (name, surname, your public profile URL, your e-mail, other information we may request for verification purposes), describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it, provide a confirmation under a penalty that you are the individual whose personal data is the subject of the request.

If your request is submitted by an authorized agent, a written permission and information that verifies the identity of the agent must be enclosed with the request.

We cannot provide you with the information or exercise your other right if we cannot verify your identity or authority to make the request and confirm the information relating to you.

In order to verify your identity, we may request you to provide additional information about yourself. We will only use this information and information provided in the request to verify your identity or authority to make the request.

11. Right of amendment

We will notify you of any changes to this privacy policy by email or by displaying a message on the platform and in the app. We reserve the right to change this privacy policy at any time, subject to applicable regulations. Any changes will be published promptly on this page. Regardless of the aforementioned, you should check this page regularly for any updates.

12. Our contact details

If you have any queries regarding the Processing of your data as part of your use of the Site, or regarding your rights, please contact our data protection officer at info@boop-app.pet.