These Terms and Conditions ("Terms") and the documents referred to in them, apply to your use of mobile application called Boop available for iOS and Android devices and/or the website located at the address https://boop-app.pet (each known as the "Platform"). If you do not agree to these terms you should not access or view the Platform.
This Platform is operated by Boopapp, UAB (company number 305799109) whose registered office is at Girulių st. 10-201, LT-12112 Vilnius, Republic of Lithuania, ("we" "our" "Boop").
These Terms of use also incorporate our Privacy Policy, which sets out the terms on which we process any personal data we collect about you or that you provide to us. By using this Platform, you agree to such processing and you warrant that all data provided by you is accurate.
Boop is a pet services and pet care sharing app aiming to help pet owners in case of a need. Boop is building a community of socially active individuals willing to give their pet care for other individuals and their pets that are in a need. We are doing so to reduce the amount of lonely pets when people cannot provide required care for them or do not have enough time for that. We believe that every pet should receive love and care and there should be an easy way to get it.
Our Platform is an online facility through which individuals can buy and sell services for pets called the “Paid services”. Paid services enable our users to communicate with one another online or offline and get services for their pets (the "Services"). From time to time Boop may also make available to the users certain additional-services subject to additional charges. You undertake to comply with all applicable laws and regulations in connection with your use of the Services.
To become a Seller (or as we call it - a “Caregiver” or "Pet sitter") on the Platform, you will have to sign-up, verify your e-mail address, upload your profile picture, provide a short description about yourself, indicate your country of residence, create e-wallet with Stripe and apply to become a seller.
In your application to become a Seller, you will have to indicate at least one activity (or as we call it - a "Listing") that you wish to provide for others with at least one paid service.
Your activity listing will be activated and placed on the Platform as soon as we review and approve your listing. In most cases listings are approved automatically. Until we approve your listing, it can be marked as “pending for approval” and will not be visible to other users on the Platform. We reserve the right to reject your listing if it violates our Terms and more specifically, our rules for listing services and prohibited paid services.
The indicative list of reasons we may reject your listing are listed below (the list is not exhaustive and is to be considered only as a guide):
If we reject your listing, we might send you a rejection message indicating the reason(s) of rejection and suggest how it could be improved, but it can also be removed without any communication.
When your listing gets approved, your activity(s) and paid service(s) will become visible to other users on the Platform and they will be able to send you messages or paid services bookings. To see and accept such communication, new Sellers will be required to verify their identity and provide payout methods to receive messaging or bookings for paid services.
Once you register as a Seller, you can also be a Buyer on the Platform and book paid services of other users whose activities seem relevant to you. More details on buying on the Platform can be found in section Becoming a buyer on the Platform of these Terms.
To buy paid services on the Platform you will have to become a “Buyer”. Members are required to sign-up, verify their e-mail addresses, upload their profile picture, provide a short description of themselves, indicate payment method. Once this is completed, Buyers may choose from a variety of activities and paid services listed on the Platform by the sellers and send them direct messages, create bookings with them, sign contracts and perform other Booking related activities. Buyers are called only those who pay for services through the Platform. Payments for services outside the Platform are not accepted and can lead to account removal from the Platform.
Trust and security are core values of our community, so we ask sellers to provide identification before receiving money through our platform. Buyers can also verify their identity.
To verify your identity, you will be asked to enter your first and last name, date of birth, bank account, address information and upload a picture of your passport, identity card or your driver’s license. In addition, we will might need to verify your home address through water, electricity, internet or mobile phone bills. Only name and surname will be visible to other users on the Platform.
Once you verify your identity, you will be able to receive service requests, bookings, receive money, as well as perform other actions that require identity verification on the Platform.
7.1. User content
The Services enable you to share your content (activities, profile information, pet, other public information) with other users on the Platform ("User Content"). You retain all intellectual property rights in, and are responsible for, the User Content you share. To the extent that you provide User Content, you grant us a fully-transferable, royalty-free, perpetual, sublicensable, non-exclusive, worldwide license to copy, distribute, modify, create derivative works based on, publicly perform, publicly display, and otherwise use the User Content. Nothing in these Terms shall restrict other legal rights that Boop may have to User Content, for example under other licenses. We reserve the right to remove or modify User Content for any reason, including User Content that we believe violates these Terms.
7.2. Activities
Activities are the main organising principle of User Content on the Platform. Activities offer an occasion for discussion and govern the specific action a seller has to give. Activities are also a subject matter of paid services and are the avenues by which our users engage each other for meaningful transaction. When you add an activity, we encourage you to present a well-defined, focused, and developed description. Your activity description is like getting to know someone for the first time. It is your way of saying hello to the other users and gives an attention-catching background for the experience that you possess and the experience that you are capable of sharing. In this context the term “experience” shall mean familiarity, awareness, or understanding of someone or something, such as facts, information, descriptions, processes, or skills, which are acquired through experience, day-to-day life or education, by perceiving, discovering or learning about pets and animal related things. By creating an activity on the Platform, you represent and warrant that you are familiar with the activity you create and are capable of sharing it in the form specified by your paid service(s).
7.3. Activity categories
Boop organizes all activities into different categories to help the buyers find what they are looking for and increase awareness of new listings. Curated Activity categories depend on the contents of your activity and can be assigned to one of the following categories (the list is not exhaustive and is to be considered only as a guide): Boarding, day care, dog walking, training, beauty, etc.
Automated by the Platform categories include, but are not limited to the following: Pets looking for care; New service providers; New pet owners, etc.
To improve our users' experience and the relevance of listings, Boop retains the right to introduce new automated and curated categories at its sole discretion.
All activities shared on our Platform are delivered through bookings made through the Platform and called “paid services”. Paid services include but are not limited to:
If none of the provided paid services suits you or your activity, you may create a custom paid service. We do not impose any limitations on the format of paid services, the only requirement is that a paid service must not contradict or violate these Terms and be secure for all the parties involved. Boop retains the right to introduce new paid services at its sole discretion.
9.1. Paid services
To create a paid service you will be asked to indicate a price of your service and your country supported currency will be applied to it. Since our payment services do not (yet) cover all countries in the world, we might apply different rules to paid services in countries where our payment services are supported and unsupported.
9.2. Supported and Unsupported Countries
Currently, there are 3 countries (Lithuania, Poland, Spain) supported by our Platform and payment partner where we handle transactions, refunds and chargebacks on your behalf. Other countries are currenlty unsupported.
In case you want to list paid service residing in one of the Unsupported Countries, we cannot provide payment services to you and therefore provisions of Payment services, Escrow payment Terms and other conditions of these Terms related to payments do not apply to you (the “Unsupported Paid Service”).
9.3. Pricing your paid service
You must indicate the value of your service if you want to add a paid service. When you add a new paid service, you must value it within the range of minimum and maximum price. We may set different Minimum and Maximum Values of paid services for different currencies supported by our Platform.
9.4. Supported currencies for paid services in Supported Countries
Currently the following currencies are supported by our Platform and payment partner for settlement of paid services:
From time to time we may introduce additional currencies for paid services in Supported Countries on our Platform.
9.5. Transactions outsite the Platform
Payments outside the Platform for activities listed on Boop are strictly prohibited. The only acceptable payment method is to follow the Platform's secure booking process, which includes a detailed contract, total price with fees and additional services, online support and other necessary security measures.
Engaging in transactions outside the Platform forfeits the protections afforded by the Platform and becomes the sole responsibility of the buyer and seller. Boop considers such actions irresponsible from the pet's and users perspective and may result in the removal of users from the Platform without any warning.
If you come across an activity or person that you would like to get service from for your pet, you may engage them by sending a message. You cannot message other buyers on the Platform.
When a seller receives your message, they can either accept it or cancel your request by indicating one of the following but not limited to reasons:
Through the Services, you will have the ability to access and/or use User Content. Since individual services are unique and perception of its value and/or its validity is of subjective nature, we cannot guarantee that such User Content, in the Services or elsewhere, will be valuable, correct or you may find it objectionable or otherwise inappropriate. Boop disclaims any responsibility or liability related to your access or use of, or inability to access and use, such User Content.
We take the safety of our users seriously. Although Boop takes action to identify and verify the identity of its users and strives to encourage a respectful user experience through features like meet & greet, messaging, booking activities, we are not responsible for the conduct of any user on or off of the Platform.
You agree to be cautious in all interactions with other users, especially if you decide to interact with one another and meet in person. In addition, you agree to review and follow Boop Safety Tips prior to using the Services.
You are solely responsible for your interactions with other users and understand that Boop does not conduct criminal background checks on its users or otherwise inquire into their background. Boop makes no representations or warranties as to the conduct of its users.
Our Platform is an online venue for individuals to buy and sell services for pets with other individuals. We are not a party to any transaction between a buyer and a seller or two individuals who agree to an exchange, except for the Services we provide to facilitate transactions. We do not buy, sell or support to buy any of the activities displayed on our Platform. The Platform hosts third-party content.
We do not pre-vet any activities listed on the Platform or any parties who you may deal with on the Platform. You are responsible for vetting the parties that you deal with. We shall not be obliged to engage in any dispute between buyers and sellers, except disputes related to payment services we provide to facilitate transactions.
To use the Services, you must register with us by completing the registration form. The Services are not intended for use by children under the age of 18 years old.
If you are under 18 (from 13 to 17), a parent or guardian (who is 18 or over) must take responsibility on your behalf. Your parent or guardian shall be responsible for supervising your use of the Services at all times and ensuring that you comply with these Terms. Boop shall be entitled to hold your parent or guardian fully responsible and liable for any breach of these Terms by you.
Children under the age of 13 years old are not allowed to provide services on the Platform. Parents or guardians cannot be responsible and liable for this age group.
Business sellers are not permitted to use the Services. When business sellers transact with consumers they are subject to more legal requirements than non-business sellers. By using the Services you warrant that you are not a business seller. Business is only accepted individually by the Platform if agreed by all parties.
You undertake to keep all information about you on the Platform up to date. You warrant that any information you provide to us is true, accurate and complete.
If you choose, or you are provided with, a password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party and you must ensure that you log out from your account at the end of each session.
You must immediately notify us if you know or suspect that anyone other than you knows your password, or that there has been any unauthorised use of your password or account or any other security breach.
We have the right to disable login or any password, whether chosen by you or allocated by us, at any time, if we have reason to suspect there has been a security breach or if in our reasonable opinion you have failed to comply with any of the provisions of these Terms.
Boop does not allow multiple accounts on its Platform. Should Boop have a reasonably grounded suspicion that a user has created (is using) more than one account on the Platform - it may block or delete any of the involved accounts.
Boop may request to make certain confirmations with respect to your account for security and quality purposes. Such confirmations among other things may be providing an ID or any other confirmations that Boop may introduce in its sole discretion.
All data collected as a result of such confirmation will be processed following our Privacy Policy, which is a part of Boop - user contractual arrangement.
Any content you provide to us or any contact you make with other users, whether privately or publicly, must comply with our Terms.
You warrant that any such content or contact complies with the Terms, and you will be liable to us and indemnify us for any breach of this warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of that warranty.
We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of our Platform.
You grant us a non-exclusive, irrevocable, perpetual, transferable, sub-licensable, royalty-free, unconditional, worldwide licence to use, copy, distribute and disclose to third parties any content you provide to us.
Boop provides a direct user messaging functionality for the sole purpose of facilitating transactions between the users on the Platform. We will not access content of such messages unless one of the involved users grants an access right to Boop by raising a dispute with our Customer Support. Please note that Boop may use automatic scanning tools/filters in order to detect and prevent spam, breach of our Terms and/or fraud and/or any other activity contrary to applicable legal acts on the Platform. In such cases Boop representatives will cross-check automatic-scanning/filtering results (without accessing messages) in order to determine what preventative action should be taken to ensure the security of the platform. In case automatic scanning tools/filters indicates a potential risks or breach of our Terms, Boop may access messages to clarify and validate the information.
In respect of all paid services you offer for sale through the Platform:
In order to list paid services on our Platform, you have to undergo certain checks. This is to make sure that you are who you say you are, to maintain a high level of quality to users of our Platform and for security purposes. These checks entail, but are not limited to, checking your identity document, photos, address proofs, paid service details and your experience related to a paid service.
We reserve the right to determine what paid services are and aren’t allowed on Boop. If we discover that certain paid service violate our Terms, pose any risk to our members, infringe the rights of any third party or breach any applicable local, national or international law or regulation, we may act in any way to prevent that.
You cannot provide these paid services on Boop (the list is not exhaustive and is to be considered only as a guide):
Where the payment Services are used for a paid services transaction in Supported Countries, you agree that Boop shall receive a Fee for buying and/or selling paid services through the Platform. Please note that you will always see the applicable Fee for the paid service you intend to buy and/or sell.
Where you use our Platform to sell any paid services:
Boop is responsible for the transactions going over the Platform for paid services in Supported Countries, and in this capacity will handle refunds, chargebacks, cancellation policy. Where you use our payment services:
Boop payments are processed via the certified electronic payment system Stripe. Stripe is assessed for PCI DSS by PSC, a QSA for the Payment Card Industry Security Standards Council. Their PCI ASV is Qualys. As a principal member and licensed acquirer of Visa and MasterCard, Stripe also adheres to the card schemes' operating regulations. Stripe is subject to yearly audits by Visa, MasterCard and the banks they partner with. Stripe operates independent anti-DDOS solutions from two different vendors. Regarding the secure storage of cryptographic keys, Stripe uses HSMs to which no individual access by anyone is granted. To use Stripe, members have to set up a so-called e-wallet on the platform. E-wallet is an electronic money account that allows you to send and receive payments. To set up an e-wallet at least the following data may be requested: name, first name, e-mail address and date of birth, as well as nationality and country of residence of the user. When using Stripe, a separate contract is concluded between the user and Stripe in accordance with the Stripe conditions. By agreeing to these terms and conditions, the user automatically agrees to the former conditions as well as Stripe's Privacy Policy that applies to processing of data collected by Stripe in for purpose of processing payments on the Platform and Stripe's Restricted & Prohibited List that shows for which Services Stripe may not be used for, or only may be used for with the express written permission of Stripe. Please visit www.stripe.com in order to access all applicable conditions.
When using our payment services, you agree with our provider's conditions and terms. We shall not be liable for the acts or omissions of such third party payment service providers. You shall be solely responsible for the transmission of information connected to your credit or debit card, or bank account and we hereby exclude all liability to the extent permitted by law. Please know that for use of e-wallet Stripe applies Anti-Money-Laundering (AML) and Know-Your-Customer (KYC) rules as specified in the Stripe's conditions. However, Boop reserves the right to apply lower value thresholds for triggering KYC identification requirements for the sole purpose of preventing suspension of any future transactions by the payment service provider Stripe. The money that the sellers gained at selling items on Boop will be kept on a Boop balance. The money can be transferred any time by the seller to his personal bank account. Please note that additional terms may apply.
In order to protect our buyers, we will hold the purchase price for the booking for not less than 2 days after the date on which that paid service was supposed to have ended or until both buyer and seller have marked (if available) on the Platform that the booking happened. During this period it is the buyer's or seller's responsibility to raise a dispute. After this period, compensation is no longer applicable and funds are released to the seller.
All disputes must be raised via Boop and not via external payment services. If a seller fails to show up to the agreed upon booking time with a buyer we shall be entitled to refund the purchase price to the buyer's account. The buyer must notify us about the aforementioned issue by using the Platform within the booking time and 2 days after the booking.
The refund of the purchase price shall be the buyer's only remedy in respect of its contract with the seller. If a buyer deems that the service was not as agreed upon or is unhappy with the booking, the buyer must raise a dispute by using the Platform support chat or email support@boop-app.pet immediately or within 2 days after the service was completed as shown in the system. In such cases, Boop will carefully investigate the dispute. Boop reserves the full right to refund or not to refund the purchase price and fees to the buyer's account, based on the dispute's investigation results.
If a buyer does not contact us within 2 days after the conversation, the buyer will be deemed to have accepted the service. On acceptance of a service, we will credit to the seller's account the purchase price of that activity less any commission due to us. Where the buyer raises a dispute, we will hold the purchase price minus any commission due to us until we have investigated the claim. Despite the payment method chosen by the buyer - all Escrow Payment related disputes shall be addressed to Boop directly, unless Boop provides a feature for users to settle/agree-on such dispute directly without approaching Boop. In this case the dispute is considered to be settled and the transaction completed once users reach a mutual agreement.
Boop will not accept any repeated claims from users for the same service. Boop reserves the right to deny compensation and claim back compensation paid out for a user in case the user in question has already received adequate compensation from other sources (e.g. third-party payment service provider).
We may at our option, issue warnings, suspend, block or terminate your access to this Platform and/or the Services (or any part of them) or remove any content uploaded, including without limitation, any information from you if:
We do not guarantee that this Platform, or any Services or content on it, will always be available or be uninterrupted. We reserve the right at any time and without notice to enhance, modify, alter, suspend or permanently discontinue all or any part of this Platform, or any Services or content on it, and to restrict or prohibit access to it.
We do not guarantee that this Platform will be secure or free from bugs or viruses. You are responsible for configuring your information technology, programs and platform in order to access this Platform. You must not misuse this Platform by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to this Platform, the server on which this Platform is stored or any server, computer or database connected to this Platform. You must not attack this Platform via a denial-of-service attack or a distributed denial-of service attack. We will report any such breach to the relevant law enforcement authorities and we will cooperate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use this Platform will cease immediately.
Nothing in these Terms limits or excludes our liability to you for:
We make no warranties or representations, whether express or implied that this Platform, any content and the Services on it:
To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to this Platform, any content or the Services on it. We provide an online facility to introduce individuals to one another, to enable the purchase and/or sale of meetings between them and to allow them to communicate with one another in public and in private. Buyers and sellers are solely responsible for transactions entered into using the Platform. We are not responsible for any action or inaction of users of the Platform or Services, or content provided by users of the Platform including, without limitation:
You agree to indemnify us for any loss, liability, cost or expense for any third party claim arising from or connected to your misuse of the Platform or Services or any use that is in breach of these Terms. In respect of any dispute you may have with another user of the Platform, you agree to:
We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Platform or Services, or to your downloading of any content on it, or on any website linked to it. We are not responsible for any third party service providers that you integrate into your account. We will not be liable for any loss or damage that may arise from your use of them. Boop, its subsidiaries and affiliated companies accept no liability to you, whether in contract, tort (including negligence) or otherwise, for:
We limit our liability under this Agreement, whether such liability arises in contract, tort (including without limitation negligence) or otherwise, to a maximum of €50.
Where this Platform contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources. We assume no responsibility for the content of websites linked on our Platform. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.
We shall not be in breach of these Terms nor liable for delay in performing, or failure to perform, any obligations under these Terms agreement if such delay or failure result from events, circumstances or causes beyond our reasonable control. In such circumstances we shall be entitled to a reasonable extension of the time for performing such obligations.
If any part of the terms contained in these Terms shall be determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such terms shall to that extent be severed from the remaining terms which shall continue to be valid and enforceable to the fullest extent permitted by law.
These Terms and all documents referred to in these Terms constitute the entire agreement between us and you and supersede and extinguish all previous agreements, promises, assurances, warranties, representations and understandings between us and you, whether written or oral, relating to its subject matter. We and you agree that entering into these Terms have relied on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms or any document referred to in them. Neither us nor you shall have any claim for innocent or negligent misrepresentation based on any statement in these Terms or any document referred to in them.
Please note that these Terms, their subject matter and formation, are governed by Boopapp, UAB residing country law.
Boop TM is a trademark of Boopapp, UAB. Any other trademark displayed on the Platform is not owned by us or our group companies. Any use of such trademarks may be an infringement of the rights of the owner in those trademarks.
We may change these Terms from time to time by posting an amended version on this page in the following circumstances:
We recommend that you check this page from time to time, as your continued use of this Platform after these Terms are amended shall mean that you agree to be bound by such changes.
You acknowledge that you have read this Agreement and agree to all its terms and conditions. By using the Platform or its Services you agree to be bound by this Agreement. If you do not agree to abide by the terms of this Agreement, you are not authorized to use or access the Platform and its Services. You agree with this Agreement as soon as your register in the Platform.
For all support based enquiries, you can contact our Customer Service through support@boop-app.pet. For all legal based enquiries, please contact us through info@boop-app.pet.