Boop Terms & Conditions

​These Terms and Conditions ("Terms") and the documents referred to in them, apply to your use of mobile applications called Boop available for iOS and Android devices and/or the website located at the address https://boop-app.pet (each known as the "Platform"). If you do not agree to these terms you should not access or view the Platform.

This Platform is operated by Boopapp, UAB (company number 305799109) whose registered office is at Girulių st. 10-201, LT-12112 Vilnius, Republic of Lithuania, ("we" "our" "Boop").

1. Other applicable Terms

These Terms of use also incorporate our Privacy Policy, which sets out the terms on which we process any personal data we collect about you or that you provide to us. By using this Platform, you agree to such processing and you warrant that all data provided by you is accurate.

2. Who we are

Boop is a pet activity and care sharing app aiming to help pet owners in case of a need. Boop is building a community of socially active individuals willing to give their care for other individuals and their pets that are in a need. We are doing so to reduce the amount of abandoned pets when people cannot provide required care or do not have enough time for that. We believe that every animal should receive love and care and there should be an easy way to get it.

3. Services

Our Platform is an online facility through which individuals can buy and sell care for animals called the “care options”. Care options enable our users to communicate with one another online or offline and get care for their pets (the "Services"). From time to time Boop may also make available to the users certain additional-services subject to additional charges. You undertake to comply with all applicable laws and regulations in connection with your use of the Services.

4. Becoming a seller on the Platform

To become a seller (or as we call it – a “Caregiver”) on the Platform, you will have to sign-up, verify your e-mail address, upload your profile picture, provide a short description about yourself, indicate your country of residence, create e-wallet with Stripe and apply to become a Caregiver.

In your application to become a Caregiver, you will have to indicate at least one activity that you wish to help others with at least one free or paid care option.

Your activity and care option listing will be activated and placed on the Platform as soon as we review and approve your listing. Until we approve your listing, it will be marked as “pending for approval” and will not be visible to other users on the Platform. We reserve the right to reject your listing if it violates our Terms and more specifically, our rules for listing care options and prohibited care options.

The indicative list of reasons we may reject your listing are listed below (the list is not exhaustive and is to be considered only as a guide):

When your listing gets approved, your activity(s) and care option(s) will become visible to other users on the Platform and they will be able to send you care suggestions to book a conversation. To see and accept such care suggestions, new Caregivers will be required to verify their identity and provide payout methods to receive conversation proceeds for paid care options.

Once you register as a Caregiver, you can also be a buyer on the Platform and book care options of other users whose activities or knowledge seem relevant to you. More details on buying on the Platform can be found in section Becoming a buyer on the Platform of these Terms.

5. Becoming a buyer on the Platform

To buy care options on the Platform you will have to become a “Care Receiver”. Care Receivers are required to sign-up, verify their e-mail addresses, upload their profile picture, provide a short description of themselves, indicate payment method. Once this is completed, Care Receivers may choose from a variety of activities and care options listed on the Platform by the sellers and send them direct messages.

6. Identity verification with Stripe

Trust and security are core values of our community, so we ask sellers to provide identification before receiving money through our platform.

To verify your identity, you will be asked to enter your first and last name, nationality, date of birth and upload a picture of your passport, identity card or your driver’s license. In addition, we will need to verify your home address through water, electricity, internet or mobile phone bills. Your date of birth, nationality and copy of passport, identity card, bills or driver’s license will not be visible to other users on the Platform.

Once you verify your identity, you will be able to receive care suggestions, receive money, as well as perform other actions that require identity verification on the Platform.

7. Your content

7.1. User content

The Services enable you to share your content – called “activities” – with other users on the Platform ("User Content"). You retain all intellectual property rights in, and are responsible for, the User Content you share. To the extent that you provide User Content, you grant us a fully-transferable, royalty-free, perpetual, sublicensable, non-exclusive, worldwide license to copy, distribute, modify, create derivative works based on, publicly perform, publicly display, and otherwise use the User Content. Nothing in these Terms shall restrict other legal rights that Boop may have to User Content, for example under other licenses. We reserve the right to remove or modify User Content for any reason, including User Content that we believe violates these Terms.

7.2. Activities

Activities are the main organizing principle of User Content on the Platform. Activities offer an occasion for discussion and govern the specific action a Caregiver has to give. Activities are also a subject matter of care options and care suggestions and are the avenues by which our users engage each other for meaningful conversations. When you write an activity, we encourage you to present a well-defined, focused, and developed description. Your activity description is like getting to know someone for the first time. It is your way of saying hello to the other users and gives an attention-catching background for the experience that you possess and the experience that you are capable of sharing. In this context the term “experience” shall mean familiarity, awareness, or understanding of someone or something, such as facts, information, descriptions, processes, or skills, which are acquired through experience, day-to-day life or education, by perceiving, discovering or learning. By creating an activity on the Platform, you represent and warrant that you are familiar with the activity you create and are capable of sharing it in the form specified by your care option(s).

7.3. Activity categories

Boop organizes all activities into different categories to help the buyers find what they are looking for and increase awareness of new listings. Currently there are 2 (two) types of categories on the Platform, i.e. automated and curated. Automated activity categories include, but are not limited to the following:

Curated activity categories depend on the contents of your activity and can be assigned to one of the following categories (the list is not exhaustive and is to be considered only as a guide):

Walking; Running; Daycare; Nightcare; Health; etc.

To improve our users’ experience and the relevance of listings, Boop retains the right to introduce new automated and curated categories at its sole discretion.

8. Care options

All activities shared on our Platform are delivered through online or offline conversations called “care options”.

Online care options include but are not limited to:

Offline care options include, but are not limited to the following meeting options:

If none of the provided default care options suits you or your activity, you may create a custom care option. We do not impose any limitations on the format of care options, the only requirement is that a care option must not contradict or violate these Terms and be secure for all the parties involved.

Boop retains the right to introduce new online and offline default care options at its sole discretion.

9. Free and paid care options

Paid care options are available on the Platform. Free options will be available in the future.

9.1. Free care options

Not all of our users want to profit from their care and/or feel uncomfortable in determining the value of their care options. To help you break the ice, meet new people, experience the product and check what sells or is trending, we made a free care option available on the Platform.

The free care option allows you to get the same customer experience and consists of all product features included in paid care options except that it is free of any fees or charges for all the parties involved.

Free care options are available for listing and booking worldwide.

9.2. Paid care options

Unlike the free care option, to create a paid care option you will be asked to indicate a price of your care and choose one of the supported currencies for it.

Since our payment services do not (yet) cover all countries in the world, we apply different rules to paid care options in countries where our payment services are supported and unsupported.

9.3. Supported and Unsupported Countries

Currently, there is 1 country (Lithuania) supported by our Platform and payment partner where we handle transactions, refunds and chargebacks on your behalf. You can find a complete list of countries where we support payment services for paid care options here (the “Supported Countries”). All countries that are not included in the list of Supported Countries shall be deemed as the “Unsupported Countries”.

In case a paid care option is listed by a seller residing in one of the Unsupported Countries, we cannot provide payment services to you and therefore provisions of Payment services, Escrow payment Terms and other conditions of these Terms related to payments do not apply to you (the “Unsupported Paid care Option”).

If you wish to buy or sell an Unsupported Paid care Option, you should agree on a method of payment and other terms related to settlement directly with the other user at your own risk.

9.4. Pricing your paid care option

You must indicate the value of your conversation if you want to add a paid care option. When you add a new paid care option, you must value it within the range of 3 EUR (the “Minimum Value”) and 9,999.00 EUR (the “Maximum Value”).

When you press the “add new care option” button on our Platform, it pre-fills the care option price window automatically, but such price filling is non-binding and may be amended at your sole discretion.

We may set different Minimum and Maximum Values of paid care options for different currencies supported by our Platform.

9.5. Supported currencies for paid care options in Supported Countries

Currently the following currencies are supported by our Platform and payment partner for settlement of paid care options:

From time to time we may introduce additional currencies for paid care options in Supported Countries on our Platform.

9.6. Supported currencies for Unsupported Paid care Options

Although you cannot use our payment services for Unsupported Paid care Options, to increase overall customer experience and ensure clarity on listings prices, Unsupported Paid care Options may be listed in one of the following currencies:

From time to time we may introduce additional currencies for Unsupported Paid care Options on our Platform.

10. Care suggestions

If you come across an activity or person that you would like to get care from for your pet, you may engage him or her by sending a care suggestion.

When a seller receives your care suggestion, he/she can either accept it or cancel it by indicating one of the following but not limited to reasons:

A care suggestion is not mandatory and either party can opt to not agree to a sale.

Through the Services, you will have the ability to access and/or use User Content. Since individual knowledge is unique and perception of its value and/or its validity is of subjective nature, we cannot guarantee that such User Content, in the Services or elsewhere, will be valuable, correct or you may find it objectionable or otherwise inappropriate. Boop disclaims any responsibility or liability related to your access or use of, or inability to access and use, such User Content.

11. Safety

We take the safety of our users seriously.

Although Boop takes action to identify and verify the identity of its users and strives to encourage a respectful user experience through features like meetings in person to share activities and care, we are not responsible for the conduct of any user on or off of the Platform.

You agree to be cautious in all interactions with other users, especially if you decide to interact with one another and meet in person. In addition, you agree to review and follow Boop Safety Tips prior to using the Services.

You are solely responsible for your interactions with other users and understand that Boop does not conduct criminal background checks on its users or otherwise inquire into their background. Boop makes no representations or warranties as to the conduct of its users.

12. Our function

Our Platform is an online venue for individuals to buy and sell activity time and care for pets with other individuals. We are not a party to any transaction between a buyer and a seller or two individuals who agree to an exchange, except for the Services we provide to facilitate transactions. We do not buy, sell or support to buy any of the activities displayed on our Platform. The Platform hosts third-party content.

We do not pre-vet any activities listed on the Platform or any parties who you may deal with on the Platform. You are responsible for vetting the parties that you deal with. We shall not be obliged to engage in any dispute between buyers and sellers, except disputes related to payment services we provide to facilitate transactions.

13. Requirements to use the Services

To use the Services, you must register with us by completing the registration form. The Services are not intended for use by children under the age of 18 years old. If you are under 18, a parent or guardian (who is 18 or over) must register to use the Services on your behalf. Your parent or guardian shall be responsible for supervising your use of the Services at all times and ensuring that you comply with these Terms. Boop shall be entitled to hold your parent or guardian fully responsible and liable for any breach of these Terms by you.

Business sellers are not permitted to use the Services. When business sellers transact with consumers they are subject to more legal requirements than non-business sellers. By using the Services you warrant that you are not a business seller.

You undertake to keep all information about you on the Platform up to date.  You warrant that any information you provide to us is true, accurate and complete.

14. Your account and password

If you choose, or you are provided with, a password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party and you must ensure that you log out from your account at the end of each session.

You must immediately notify us if you know or suspect that anyone other than you knows your password, or that there has been any unauthorised use of your password or account or any other security breach.

We have the right to disable any password, whether chosen by you or allocated by us, at any time, if we have reason to suspect there has been a security breach or if in our reasonable opinion you have failed to comply with any of the provisions of these Terms.

Boop does not allow multiple accounts on its Platform. Should Boop have a reasonably grounded suspicion that a user has created (is using) more than one account on the Platform – it may block or delete any of the involved accounts.

Boop may request to make certain confirmations with respect to your account for security and quality purposes. Such confirmations among other things may be providing an ID or any other confirmations that Boop may introduce in its sole discretion.

All data collected as a result of such confirmation will be processed following our Privacy Policy, which is a part of Boop - user contractual arrangement.

15. Content you provide, feedback and private messaging

Any content you provide to us or any contact you make with other users, whether privately or publicly, must comply with our Terms.

You warrant that any such content or contact complies with the Terms, and you will be liable to us and indemnify us for any breach of this warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of that warranty.

We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of our Platform.

You grant us a non-exclusive, irrevocable, perpetual, transferable, sub-licensable, royalty-free, unconditional, worldwide licence to use, copy, distribute and disclose to third parties any content you provide to us.

Boop provides a direct user messaging functionality for the sole purpose of facilitating transactions between the users on the Platform. We will not access content of such messages unless one of the involved users grants an access right to Boop by raising a dispute with our Customer Support. Please note that Boop may use automatic scanning tools/filters in order to detect and prevent spam and/or fraud and/or any other activity contrary to applicable legal acts on the Platform. In such cases Boop representatives will cross-check automatic-scanning/filtering results (without accessing messages) in order to determine what preventative action should be taken to ensure the security of the platform.

16. Rules for listing a care option

In respect of all care options you offer for sale through the Platform:

In order to list care options on our Platform, you have to undergo certain checks. This is to make sure that you are who you say you are, to maintain a high level of quality to users of our Platform and for security purposes. These checks entail, but are not limited to, checking your ID, photo, care option description and your experience related to a care option.

17. Prohibited care options

We reserve the right to determine what care options are and aren’t allowed on Boop. If we discover that certain care options violate our Terms, pose any risk to our members, infringe the rights of any third party or breach any applicable local, national or international law or regulation, we may act in any way to prevent that.

You cannot provide these care options on Boop (the list is not exhaustive and is to be considered only as a guide):

18. Fee for Boop Services

Where the payment Services are used for a paid care option transaction in Supported Countries, you agree that Boop shall receive a Fee for buying and/or selling care options through the Platform. Please note that you will always see the applicable Fee for the care option you intend to buy and/or sell.

19. Selling using the Platform

Where you use our Platform to sell any care options:

  1. A care option that is for sale is an offer by the seller which may be accepted by a buyer.
  2. Prior to entry into a contract with a buyer, you may consider offers for a care option from other Platform users.
  3. A care suggestion from a buyer to buy a care option is not mandatory. You can opt to not agree to a sale.
  4. Once you confirm the care option details on the chat page you acknowledge and agree that you enter into a contract with the buyer to sell that care option to them.
  5. You may terminate the contract with the buyer, but that could become subject to a penalty in the amount of the agreed upon purchase price and/or Boop fee and/or suspension of your account.

20. Payment services

Boop is responsible for the transactions going over the Platform for paid care options in Supported Countries, and in this capacity will handle refunds, chargebacks.  Where you use our payment services:

  1. Buyers must pay sellers for care options by credit or debit card using the payment services on the Platform.
  2. Payments must be made in the supported currency specified on the Platform.
  3. All prices are inclusive of VAT (where applicable) and other applicable taxes.
  4. Boop fee of 9% is always added atop the price of the listed care option as to be paid by a buyer.
  5. Boop fee of 10% is always subtracted from the price of the listed care option as to be paid by a seller.
  6. Buyers and sellers will always see the applicable fees for Boop Services when they intend to buy and/or sell a care option through the Platform.
  7. Buyers and sellers are each responsible for their own additional costs or expenditures that arise during their meeting, unless otherwise mutually agreed by the buyer and the seller beforehand.
  8. Payment for a care option is made in advance. The buyer’s credit or debit card will be charged when the buyer and seller enter into a contract. We will not credit the seller’s account until the buyer has deemed to have accepted the care option.
  9. Boop may at any point in time upon its sole discretion suspend and/or cancel any transaction and or requested payment should it have grounds to believe that such transaction may be fraudulent or contrary to the applicable legal acts or harmful to Boop and/or any user or third party.
  10. We use a third party service provider to process your payment and to store your credit or debit card, ID card copy or similar information. When using our payment services, you agree with our provider’s conditions and terms. We shall not be liable for the acts or omissions of such third parties. You shall be solely responsible for the transmission of information connected to your credit or debit card, or bank account and we hereby exclude all liability to the extent permitted by law.

21. Stripe

Boop payments are processed via the certified electronic payment system Stripe. Stripe is assessed for PCI DSS by PSC, a QSA for the Payment Card Industry Security Standards Council. Their PCI ASV is Qualys. As a principal member and licensed acquirer of Visa and MasterCard, Stripe also adheres to the card schemes’ operating regulations. Stripe is subject to yearly audits by Visa, MasterCard and the banks they partner with. Stripe operates independent anti-DDOS solutions from two different vendors. Regarding the secure storage of cryptographic keys, Stripe uses HSMs to which no individual access by anyone is granted. To use Stripe, members have to set up a so-called e-wallet on the platform. E-wallet is an electronic money account that allows you to send and receive payments. To set up an e-wallet at least the following data may be requested: name, first name, e-mail address and date of birth, as well as nationality and country of residence of the user. When using Stripe, a separate contract is concluded between the user and Stripe in accordance with the Stripe conditions. By agreeing to these terms and conditions, the user automatically agrees to the former conditions as well as Stripe’s Privacy Policy that applies to processing of data collected by Stripe in for purpose of processing payments on the Platform and Stripe’s Restricted & Prohibited List that shows for which Services Stripe may not be used for, or only may be used for with the express written permission of Stripe. Please visit www.stripe.com in order to access all applicable conditions.

When using our payment services, you agree with our provider’s conditions and terms. We shall not be liable for the acts or omissions of such third party payment service providers. You shall be solely responsible for the transmission of information connected to your credit or debit card, or bank account and we hereby exclude all liability to the extent permitted by law. Please know that for use of e-wallet Stripe applies Anti-Money-Laundering (AML) and Know-Your-Customer (KYC) rules as specified in the Stripe’s conditions. However, Boop reserves the right to apply lower value thresholds for triggering KYC identification requirements for the sole purpose of preventing suspension of any future transactions by the payment service provider Stripe. The money that the sellers gained at selling items on Boop will be kept on a Boop balance. The money can be transferred any time by the seller to his personal bank account. Please note that additional terms may apply.

22. Escrow payment Terms

In order to protect our buyers, we will hold the purchase price for the meeting for not less than 2 days after the date on which that care option was supposed to have happened or until both buyer and seller have marked on the Platform that the conversation happened. During this period it is the buyer’s or seller’s responsibility to raise a dispute. After this period, compensation is no longer applicable and funds are released to the seller. All disputes must be raised via Boop and not via external payment services. If a seller fails to show up to the agreed upon conversation with a buyer we shall be entitled to refund the purchase price to the buyer’s account. The buyer must notify us about the aforementioned issue by using the Platform within 2 days after the conversation as shown in the system. The refund of the purchase price shall be the buyer’s only remedy in respect of its contract with the seller. If a buyer deems that the conversation was not as agreed upon or is unhappy with the conversation, the buyer must raise a dispute by using the Platform within 2 days after the conversation as shown in the system. In such cases, Boop will carefully investigate the dispute. Boop reserves the full right to refund or not to refund the purchase price to the buyer’s account, based on the dispute’s investigation results. If a buyer does not contact us within 2 days after the conversation, the buyer will be deemed to have accepted the conversation. On acceptance of a conversation, we will credit to the seller’s account the purchase price of that activity less any commission due to us. Where the buyer raises a dispute, we will hold the purchase price minus any commission due to us until we have investigated the claim. Despite the payment method chosen by the buyer – all Escrow Payment related disputes shall be addressed to Boop directly, unless Boop provides for a feature for users to settle/agree-on such dispute directly without approaching Boop. In this case the dispute is considered to be settled and the transaction completed once users reach a mutual agreement. Boop will not accept any repeated claims from users. Boop reserves the right to deny compensation and claim back compensation paid out for a user in case the user in question has already received adequate compensation from other sources (e.g. third-party payment service provider).

23. Removal, warnings, blocking, suspension and termination

We may at our option, issue warnings, suspend, block or terminate your access to this Platform and/or the Services (or any part of them) or remove any content uploaded, including without limitation, any care option if:

24. Access to this Platform and its Services and content

We do not guarantee that this Platform, or any Services or content on it, will always be available or be uninterrupted. We reserve the right at any time and without notice to enhance, modify, alter, suspend or permanently discontinue all or any part of this Platform, or any Services or content on it, and to restrict or prohibit access to it.

25. Viruses or bugs

We do not guarantee that this Platform will be secure or free from bugs or viruses. You are responsible for configuring your information technology, programs and platform in order to access this Platform. You must not misuse this Platform by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to this Platform, the server on which this Platform is stored or any server, computer or database connected to this Platform. You must not attack this Platform via a denial-of-service attack or a distributed denial-of service attack. We will report any such breach to the relevant law enforcement authorities and we will cooperate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use this Platform will cease immediately.

26. Liability

Nothing in these Terms limits or excludes our liability to you for:

We make no warranties or representations, whether express or implied that this Platform, any content and the Services on it:

To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to this Platform, any content or the Services on it. We provide an online facility to introduce individuals to one another, to enable the purchase and/or sale of meetings between them and to allow them to communicate with one another in public and in private. Buyers and sellers are solely responsible for transactions entered into using the Platform. We are not responsible for any action or inaction of users of the Platform or Services, or content provided by users of the Platform including, without limitation:

You agree to indemnify us for any loss, liability, cost or expense for any third party claim arising from or connected to your misuse of the Platform or Services or any use that is in breach of these Terms. In respect of any dispute you may have with another user of the Platform, you agree to:

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Platform or Services, or to your downloading of any content on it, or on any website linked to it. We are not responsible for any third party service providers that you integrate into your account. We will not be liable for any loss or damage that may arise from your use of them. Boop, its subsidiaries and affiliated companies accept no liability to you, whether in contract, tort (including negligence) or otherwise, for:

We limit our liability under this Agreement, whether such liability arises in contract, tort (including without limitation negligence) or otherwise, to a maximum of €50.

27. Third party links and resources in this Platform

Where this Platform contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources. We assume no responsibility for the content of websites linked on our Platform. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.​

28. Events beyond our control

We shall not be in breach of these Terms nor liable for delay in performing, or failure to perform, any obligations under these Terms agreement if such delay or failure result from events, circumstances or causes beyond our reasonable control. In such circumstances we shall be entitled to a reasonable extension of the time for performing such obligations.

29. Severance

If any part of the terms contained in these Terms shall be determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such terms shall to that extent be severed from the remaining terms which shall continue to be valid and enforceable to the fullest extent permitted by law.

30. Entire agreement

These Terms and all documents referred to in these Terms constitute the entire agreement between us and you and supersede and extinguish all previous agreements, promises, assurances, warranties, representations and understandings between us and you, whether written or oral, relating to its subject matter. We and you agree that entering into these Terms have relied on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms or any document referred to in them. Neither us nor you shall have any claim for innocent or negligent misrepresentation based on any statement in these Terms or any document referred to in them.

31. Applicable law

Please note that these Terms, their subject matter and formation, are governed by Boopapp, UAB residing country law.

32. Trademarks

Boop TM is a trademark of Boopapp, UAB. Any other trademark displayed on the Platform is not owned by us or our group companies. Any use of such trademarks may be an infringement of the rights of the owner in those trademarks.

33. Changes and amendments

We may change these Terms from time to time by posting an amended version on this page in the following circumstances:

We recommend that you check this page from time to time, as your continued use of this Platform after these Terms are amended shall mean that you agree to be bound by such changes.

34. Acceptance of these Terms

You acknowledge that you have read this Agreement and agree to all its terms and conditions. By using the Platform or its Services you agree to be bound by this Agreement. If you do not agree to abide by the terms of this Agreement, you are not authorized to use or access the Platform and its Services.

35. Contact

For all support based enquiries, you can contact our Customer Service through support@boop-app.pet. For all legal based enquiries, please contact us through legal@boop-app.pet.